Processing Time: 1–4 business days (EST)

Orders placed outside of business hours begin processing the next business day.

Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Shipping (U.S. Only):

• Priority Express: 1–3 business days
• Priority Mail: 2–5 business days
• Standard Shipping: 5–7 business days

Shipping Responsibility: We work with reliable carriers to deliver your packages. Once the package is handed over to the carrier, we are not responsible for any damage, loss, or theft that occurs during transit.

Lost or Stolen Packages: If your package is lost or stolen, please email us at Support@ezpuff.com with your order number so we can assist you.

Signature Requirement: Some shipments may require an adult signature upon delivery. You are responsible for ensuring someone is available to receive the package.

All sales are final.

Due to FDA regulations on nicotine products, any opened or used product cannot be returned or refunded under any circumstances.

If you receive an incorrect item, you must provide clear photographic or video documentation along with returning the unopened product(s) to qualify for a full refund.

✅ We will cover return shipping costs only if the error was made by us.
All other returns are reviewed on a case-by-case basis by management.

We are committed to excellent customer service ❤️ but we will not tolerate abuse or fraudulent activity toward our small business.

Refund Timeline: You can expect a refund within 30 days of us receiving your returned item (often processed much faster).

If you received an item in error, please contact us with your order number and details. We will promptly provide instructions for the return.

All discontinued items are sold as-is — final sale.

✅ No returns, refunds, or exchanges
⚠️ May be expired or near best-by date

Please contact us with any questions before purchasing. By placing your order, you acknowledge and accept these terms.